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General conditions
General terms and conditions for sale and delivery
Article 1. General
These general terms and conditions shall apply to:
Koffiehenk.nl: Koffie Henk established in Denekamp and registered in the trade register under Chamber of Commerce number 56360010.
Customer: the natural or legal person who enters into a distance sales agreement with Koffiehenk.nl. The natural or legal personal is considered a private individual in the administration i fit does not have a VAT number. The natural or legal person is considered a company in the administration if he does has a VAT number.
Agreement: a distance sales agreement that is concluded by electronic means between Koffiehenk.nl and Customer.
Consumption tax: a tax within the meaning of the law such as, but not limited to excise and coffee tax.
Article 2. Identity of the entrepreneur
Address: Venweg 11, 7591NR Denekamp
Telephone number: +31 614118565
Email: info@koffiehenk.nl
Chamber of Commerce registration number: 56360010
VAT number: NL001409338B42
Bank details: (ABN AMRO) NL14 ABNA 0538021284
Article 3. Applicability of the General Terms and Conditions
1. These general terms and conditions apply to all offers, agreements and deliveries of Koffiehenk.nl. All other (purchase) conditions drawn up by the Customer are not accepted by Koffiehenk.nl.
2. The acceptance of the offer or the concluding of an agreement is only possible after the acceptance of these general terms and conditions.
Article 4. Offers and Agreements
1. A proposal is described in the offer. All offers of Koffiehenk.nl are with no obligation to accept and based on the prices applicable at the moment the offer is made by Koffiehenk.nl.
2. The proposal includes an as accurately possible description of the products. In case of the use of e.g. images Koffiehenk.nl makes a best effort to use accurate pictures. Any mistakes or errors in the offer or the website of Koffiehenk.nl do not bind Koffiehenk.nl
3. An agreement is concluded at the moment that the customer accepts the offer and complies with the conditions of the offer.
4. In case the Customer accepts the offer electronically, Koffiehenk.nl will confirm the receipt and acceptance of the offer also electronically. As long as the acceptance is not provided tot he Customer, the Customer may cancel the agreement.
5. Koffiehenk.nl is allowed to cancel the Agreement in case Koffiehenk.nl has sufficient grounds to believe that the Customer will not meet his obligations under the Agreement. In such case, Koffiehenk.nl will inform the Customer within twee weeks [from the moment such sufficient grounds arise].
Article 5. Prices
1. The prices stated are in euros including taxes and excluding administration, handling and shipping costs, unless otherwise agreed.
2. All prices stated are subject to obvious programming and typing errors.
3. Koffiehenk.nl holds the right to change the prices at any time when necessary. The Customer has the right and is entitled to withdraw the Agreement up to the date of price increase.
Article 6. Taxes
1. Taxes are applicable on the products contained in the offer. The taxes include besides VAT also other taxes, depending per country of destination, such as consumption tax.
2. The applicable VAT tariff determined based on the VAT legislation of the Netherlands.
3. The applicable consumption tax is based on the consumption tax rules in country of destination OF Germany. In case the Customer is a private person, Koffiehenk.nl will charge the consumption tax to the Customer. In case the Customer is a company, Koffiehenk.nl will not charge the consumption tax the Customer.
Article 7. Payment
1. The Customer shall pay the amounts due to Koffiehenk.nl in accordance with the ordering procedure and any payment methods indicated on the Website, unless otherwise agreed.
2. The Customer is obliged to report immediately to Koffiehenk.nl any incorrectness in the provided or listed payment details.
3. If the Customer does not complete his payment obligation, Koffiehenk.nl has the right to charge the Customer all reasonable cost.
4. Koffiehenk.nl remains owner of the products until payment has been made in full.
Article 8. Supply
1. Koffiehenk.nl uses for the shipment of products to the Customer a third party, being a shipping company. Koffiehenk.nl invoices a shipping fee for the shipping to the Customer, which fee is made known to the Customer during the ordering process.
2. The transport conditions of the shipping company apply to the shipment. These transport conditions can be found via the following link : Algemene Voorwaarden DPD. 3. Kofiehenk.nl tries to ship the products within three days from the date the Agreement is closed. In case such term is not possible, the Customer receives a notification of Koffiehenk.nl that shipping is delayed.
4. In case the supply will take more then twenty-one days, the Customer has the right to withdraw the Agreement and to receive a refund of paid amounts, if and when applicable.
5. The supply of the products will be made to the provided shipping address by the Customer, unless otherwise agreed.
Article 9. Returns
1. The Customer will have the right to dissolve the Agreement within fourteen days after receiving the product without stating reasons. The term starts the day after receipt by or on behalf of the Customer at shipping address.
2. The Customer must bear the cost for the return of the products in case the Customer uses the term referred to in paragraph 1.
3. During the withdrawal period referred to in paragraph 1, the Customer will treat the product and its packaging with the outmost care. The Customer can only return unopened and undamaged goods. In case a product is received which is not in proper condition, returning of the goods should only take place after contacting Koffiehenk.nl
4. The Customer must always inform Koffiehenk.nl upfront of the intention for returning the products.
Article 10. Liability
1. Koffiehenk.nl is not liable for any damage as a consequence of incorrect use of the supplied products.
Article 11. Force majeure
1. In case of force majeure, Koffiehenk.nl is not liable or obliged to payment of any damages resulting from the force majeure, unless the force majeure leads to benefit which would not exist without the force majeure.
2. If the Customer has already made (part of) his payment, Koffiehenk.nl will re-imburse the paid amount within thirty days upon notice.
3. Under force majeure is meant; any shortage that cannot be account to Koffiehenk.nl, because the shortage is not due to the fault of Koffiehenk.nl and is not for its account by virtue of the law, legal act or generally accepted standards.
PRIVACY POLICY / AVG
As soon as you visit our website www.koffiehenk.nl / www.kaffeehenk.de / www.coffeehenk.com or contact us, we receive
information about you. In this privacy statement we explain what we do with that information. We always handle your
information with care and store it securely. If you have any questions or want to know what information we have on you,
please contact us. We may amend this privacy statement if necessary. We recommend that you regularly review this privacy
statement so that you are aware of these changes. This privacy statement was last modified on 01 maart 2023.
Contents
When do you apply this privacy statement?
Who uses your data?
Whose data do we use?
How do we get your data?
What data of you do we use?
What do we use your data for?
How long do we store your data?
Who do we share your data with?
Where do we store your data?
How safe is your data with us?
What are your rights?
Which rules apply to this privacy statement?
Which cookies do we use?
What do we do with data of minors?
Do you have a question about this privacy policy?
1. When do you apply this privacy statement?
This privacy statement applies to all personal data that we process and to all domains related to us. This concerns the
personal data of everyone who has ever had contact with us or visited our website, such as visitors, customers and business
contacts. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP
address, customer number or surfing behavior. If you want to know more about personal data, please visit the website of the
Dutch Data Protection Authority.
2. Who uses your data?
Koffiehenk is responsible for the website www.koffiehenk.nl / www.kaffeehenk.de / www.coffeehenk.com and therefore the
responsible organisation for the use of your personal data as described in this privacy statement. The full details are:
Koffiehenk
Venweg 11
7591 NR Denekamp
56360010
3. Whose data do we use?
We process the personal data of everyone who has had contact with us or visited our website. These include visitors, private
customers, business customers and contact persons of our partners.
4. How do we get your data?
We receive the data directly from you as soon as you:
visit our website
create an account
create an account
fill in data on our website
contact us by mail, telephone or other means
5. What data of you do we use?
We use the following data:
name
gender
address or business address
delivery address
e-mail address
telephone number
payment details
6. What do we use your data for?
We only use your personal data for the purpose for which we are allowed to use it:
we have received your permission to use your personal data
we use your data because we want to give you the best service as a customer and we can do without it information
we use your data to comply with the law, such as keeping data for the tax authorities
7. How long do we keep your data?
We keep your personal data for as long as we are required to do so by law and for as long as necessary for the purpose for
which we use your data. For example, as long as you are a customer with us, we store your data according to the statutory
retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or
legal matters. If you want to know more about how long we store specific data about you, please contact us.
8. Who do we share your data with?
We only process your personal data ourselves. We don't share your personal data with others.
9. Where do we store your data?
We process your data within the European Economic Area. This means that we also store your data within the EEA. If you
have any questions about this, please feel free to contact us.
10. How safe is your data with us?
We have done a lot to protect your data as well as possible, both organisationally and technically. We have secured our
systems and various means of communication to ensure that your data does not end up in the hands of others. Your data is
therefore safe with us. We also ensure that your data is only used by people who have received permission from us. If you
have any questions about the specific method of securing, please contact us.
11. What are your rights?
Because we use your personal data, you have various rights. We have listed these rights for you below.
Right to information
We must explain to you in an understandable and clear manner what we do with your data and what control you have over
it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle your data.
Right to access
You may always ask us to view the data we hold about you.
Right to correction
You may ask us to have your data corrected if it is incorrect or incomplete.
Right to object
You may object to the processing of your data if you do not agree with the way we handle your personal data. This right
applies to the data we use for direct marketing. You can indicate to us that you no longer wish to receive e-mails from us.
This also applies to personalized recommendations on our website.
Right to data portability
If you are a customer of ours or if you have given permission for the use of your data, you may ask us to send you the digital
data we have about you. This way you can transfer that data to another organisation if you wish.
Right to restriction
You may ask to limit the use of your data. This means that in certain cases we may only store your data but not use it.
Right to be forgotten
You may ask us to delete all data we have about you. We will then delete all data that can be traced back to you. In some
cases we cannot or may not yet delete your data. For example, we have to keep some data for 7 years for the tax authorities.
Right to submit a complaint
You may submit a complaint about the way in which we handle your data. If you have a complaint, we will be happy to
resolve it for you. To do so, please contact us. You may also submit your complaint to the Dutch Data Protection
Authority. Of course we hope that it does not come to that, but if it's necessary you can also go to court. In that case, the
court in the place of business of Koffiehenk is the one which will handle your complaint.
How do I submit a request or complaint?
You can submit your request or complaint to us by sending a mail to info@koffiehenk.nl. We process every request or
complaint within 30 days. If you submit multiple applications or complaints or if you submit a complex requerst or
complaint, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to
identify yourself. In that case, we will ask you to submit certain information to ensure that you are the correct person whose
personal data is.
12. What rules apply to this privacy statement?
Our privacy statement must meet several conditions. These conditions can be found in particular in the Dutch General Data
Protection Regulation. In addition, the general rules that apply under Dutch law apply to our privacy statement.
13. Which cookies do we use?
You can indicate yourself what data we may use from you. If you have given us permission to personalize your profile based
on your surfing and search behaviour, we can set up our website specifically for you so that its use becomes easier and more
personal. We do this using cookies. A cookie is a small text file that is placed on your hardware when you visit our website.
We use the following types of cookies on our website:
functional cookies: like session and login cookies to collect session and login information
anonymised analytic cookies: to obtain information regarding the visits to our website, like numbers of visitors,
popular pages and topics
non-anonymised analytic cookies: to obtain information regarding the visits to our website, like the number of
visitors, popular pages and topics
tracking cookies: like advertising cookies that are intended to show relevant advertisements
More specifically, we use the following cookies on our website:
anonymised Google Analytics (analytical cookie)
Google Analytics (analytical cookie)
Adobe (analytical cookie)
Facebook (tracking cookie)
Google Adwords (tracking cookie)
14. What do we do with data of minors?
We do not target minors with our website or as an organisation. This means that if you are under the age of 18, you need
permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we
assume that you have received this permission before your visit.
15. Do you have a question about this privacy policy?
If you have a question about our privacy policy, please feel free to contact us on info@koffiehenk.nl. We are happy to help.
